Refund policy
💖 AANIYAA – Refund & Exchange Policy
At AANIYAA, we want every shopping experience to be smooth, safe, and satisfying. ✨
Every order is carefully checked before dispatch. However, if you receive an incorrect, damaged, or defective product, our support team is always here to assist you. 🥰
Please go through the following policy before placing your order.
🔄 1. Exchange Terms
AANIYAA currently follows an EXCHANGE-ONLY POLICY for eligible products.
📌 An exchange request must be submitted within 3 days from the date of delivery.
An exchange may be requested in the following situations:
👗 Size-related issue
📦 Incorrect product received
💔 Product received damaged
⚠️ Manufacturing or quality-related defect
All exchanges are subject to availability of the requested product/size.
🚫 2. Returns Are Not Accepted
AANIYAA does not accept returns for general reasons such as:
❌ Change of mind
❌ Product not liked after delivery
❌ Incorrect size selected by the customer
❌ Personal preference regarding colour, style, fit, or appearance
If the product received is wrong, damaged, or defective, please contact us within 3 days of delivery. Our team will review the issue and guide you through the appropriate solution. 💕
💰 3. Refund Information
AANIYAA does not provide refunds for ordinary returns, change-of-mind requests, or customer preference issues.
If an eligible exchange is not possible due to circumstances such as product unavailability, AANIYAA may offer an alternative resolution or refund, depending on the case.
🚚 Refund Shipping Deduction
Where a refund is specifically approved by AANIYAA, ₹250 will be deducted from the approved refund amount towards shipping and delivery expenses already incurred for the order.
This ₹250 deduction applies only to refunds that have been approved by AANIYAA.
📸 4. Received a Wrong, Damaged or Defective Product?
We understand how disappointing it can be to receive an item that isn't right. 😔
If you face such an issue, please contact our support team within 3 days of delivery.
For verification, you may be required to share:
📦 Order number
📸 Clear photographs of the received product
📸 Photographs of the outer packaging
🎥 Complete parcel-opening video
📝 A brief explanation of the issue
🎥 Parcel Opening Video – Important
We highly recommend making a continuous video while opening your parcel.
The video can help us verify claims involving:
❌ Wrong item
❌ Missing item
❌ Damaged product
❌ Manufacturing/quality defect
For such claims, AANIYAA may require sufficient evidence before approving an exchange or other resolution.
Claims without the required proof may be difficult to verify and may not be accepted.
This verification process helps protect both our customers and AANIYAA against incorrect or fraudulent claims. 🤝
👗 5. Conditions for an Exchange
Before sending an item back, please make sure it meets all exchange requirements.
The product should be:
✨ Unused and unworn
✨ Unwashed
✨ Free from stains, makeup, perfume, or other marks
✨ Returned with original tags and packaging, wherever applicable
✨ Free from alterations or customer-caused damage
Products that have been used, washed, altered, damaged, or misused may not qualify for exchange.
🚫 6. Items That Cannot Be Exchanged
The following categories are generally excluded from our exchange policy:
❌ Customized or specially stitched orders
❌ Items modified according to customer instructions
❌ Products damaged after delivery through customer use
❌ Used or washed garments
❌ Products missing required tags or accessories, wherever applicable
❌ Requests submitted after the 3-day exchange period
💡 Special Case
If a customized or specially stitched product arrives wrong, damaged, or defective because of an error from AANIYAA, please contact us within 3 days of delivery.
Our team will review the matter and determine the appropriate resolution.
📦 7. Shipping Charges for Exchanges
👗 Customer-Requested / Size Exchange
If you request an exchange because of a size issue or another customer-requested reason, the applicable return shipping cost will be borne by the customer.
We recommend using a reliable, trackable courier service and keeping the tracking information until your exchange has been completed. 📋
⚠️ Wrong / Damaged / Defective Item
If the issue is verified as an error or defect attributable to AANIYAA, our team will review the case and provide the applicable resolution.
🔍 8. How the Exchange Works
Once your returned product reaches us, the following process will be followed:
Step 1️⃣ – Product Received
Our team receives your returned parcel.
Step 2️⃣ – Quality Check
The product is inspected to verify its condition and the reported issue.
Step 3️⃣ – Request Verification
We verify whether the request meets the terms of our exchange policy.
Step 4️⃣ – Exchange Approval
If the request is approved, the replacement is processed. ✅
Step 5️⃣ – Dispatch
The replacement product is dispatched through our delivery partner. 🚚
⏳ Delivery time for the replacement may depend on stock availability, processing time, and courier operations.
⏰ 9. Cancellation of Orders
Need to cancel your order? 😊
Cancellation requests can be made within 12 hours of placing the order by contacting AANIYAA customer support.
Once an order has been shipped/dispatched, it cannot be cancelled.
🎨 10. Colour, Print & Handwork Differences
We make every effort to display our products as accurately as possible. However, slight differences may sometimes occur due to:
📱 Screen and device settings
💡 Photography and lighting
🧵 Fabric characteristics
✨ Handwork and manufacturing techniques
For products containing handwork, mirror work, embroidery, prints, or handcrafted detailing, minor variations are a natural part of the manufacturing process.
Such minor variations will not normally be considered a defect.
⚠️ 11. Important Guidelines
Please inspect your order carefully as soon as it is delivered and, wherever applicable, keep the tags and packaging intact until you are satisfied with the product.
AANIYAA may decline an exchange or claim when:
❌ The request is submitted after the applicable deadline
❌ The product has been worn, washed, altered, or misused
❌ The product has customer-caused damage
❌ Required evidence is not provided for a wrong/damaged/missing-product claim
❌ The reported issue is caused by improper handling or use
❌ The product does not satisfy the exchange conditions
Every genuine concern will be reviewed by our team fairly and individually. 🤝💖
Our aim is to maintain a clear, fair, and transparent exchange process while ensuring a smooth shopping experience for our customers.
💌 Contact AANIYAA Support
Need help with your order? Our team is happy to assist you. 🥰
📱 WhatsApp: +91 9979492875
📧 Email: aaniyaastore01@gmail.com
🕐 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
💕 Thank You for Choosing AANIYAA!
We truly appreciate your trust and support. 🥰✨
We carefully curate every outfit with the goal of making you feel beautiful, confident, and special. 👗💖
Thank you for shopping with AANIYAA!
🛍️ Happy Shopping! ✨
AANIYAA – Designed to Make You Feel Beautiful.